Refund Policy

1. Balance top-ups

Funds credited to the internal balance are intended to pay for services within the Service. Balance top-ups are not refundable to a card/account, except as described in Section 3.

Top-ups may be made, among other methods, in cryptocurrency. Such payments are irreversible once confirmed on the blockchain: we cannot recover funds sent to the wrong address, the wrong network, or in the wrong amount due to a User's own error, and we do not compensate for exchange-rate changes between sending a payment and its being credited to the balance.

2. Individual orders

If an order has not yet started (status "Pending") and the service is marked as cancelable, the User may cancel it from the Orders section — the charged amount is automatically credited back to the balance. If a service supports "Refill" (e.g., when a follower count drops), the User may request a refill from the Refill section; the Service administrator decides on the request.

3. Refunds to a card/account

Refunds of paid money (as opposed to balance) are considered on a case-by-case basis in the following situations:

• A technical error during top-up (duplicate charge, incorrect amount credited);
• A service was not and will not be delivered due to our fault, and the User does not agree to a balance credit instead.

Refund requests are reviewed within 10 business days of contacting support.

4. Chargebacks

Initiating a chargeback without first contacting Service support may result in the account being suspended and the balance zeroed pending investigation.

5. Contact

For refund questions: fanmoon55@gmail.com or via the Tickets section in your account.